TERMS & CONDITIONS FOR SELF DRIVE HIRE
These Terms & Conditions apply to the hire of any vehicle where it is
driven by the Customer (this is the named person on the hire contract). By
Hiring a vehicle or trailer from Horse Mover Ltd the Customer agrees to be bound
by these Terms and Conditions.
1. Definitions:
1.1 The Company is Horse Movers Ltd, and shall include servants or
agents and sub-contractors whom the Company has authorised and permitted to
use under these conditions and whom meet all the requirements of the laws of
England.
1.2 The Company is NOT a Common Carrier and only
accepts goods for carriage under these conditions.
1.3 The “Customer” shall mean any person or business or other party
who contracts the Company for any service including Self Drive Hire or
Rental.
1.4 The “Contract” is the agreement between the Company and the
Customer and includes these Terms and Conditions as set out and describe
below.
1.5 These Terms and Conditions do not affect your statuary rights
under English Law.
1.6 The terms Hire and Rental have the same meaning in these Terms
and Conditions.
2. Payments and Charges for Services
2.1 Booking Charges
2.1.1 A deposit of £100 is required at the time of
booking, if the booking is within 14 days of the rental date then the full
amount must be paid at the time of booking. Bookings are not confirmed or
guaranteed until the booking deposit has been paid
2.1.2 Bookings are not confirmed or guaranteed until the
booking deposit or full amount of the rental cost if booking within 14 days
of the rental has been paid.
2.2 Minimum Charges & Rental Periods
2.2.1 The Company has a minimum rental period of one
day.
2.2.2 All charges for hiring of a horsebox for self
drive are based on full 24 hour periods. If the horsebox is returned early
or before the expiry of the rental agreed the Customer will be charged for
the full contracted period.
2.2.3 Daily rental periods start at 09.00 when the
vehicle is collected from the Company’s depot and ends when the vehicle is
returned at 08.00 the following day.
2.2.3.1 If the vehicle is returned late, for whatever
reason, a full day’s rental will be charged.
2.2.4 Weekend rental period start at 09.00 on Saturday
when the vehicle is collected and ends at 18.00 Sunday evening when the
vehicle is returned.
2.2.4.1 If the vehicle is not returned until Monday,
for whatever reason, then a full day’s rental will be
charged.
2.2.5 Weekly rental period start at 09.00 on the first
day of the 5 day period and end at 18.00 on the fifth day.
2.2.5.1 If the vehicle is not returned until the
following day after the end of the rental period then a full day’s rental
will be charged.
2.2.6 If the Customer wants the Company to deliver the
vehicle to a location other than the Company’s base then a charge of £1.00
per mile will be charged for the whole journey, with a minimum charge of £35
plus VAT.
2.27 Any extension of the hire period must be agreed in
advance with the Company and may incur additional administration charges
over and above the additional rental charges.
2.3 Payments
2.3.1 In the event that the start date of the contract
is less than 14 days from the time of making the booking then the full
hire cost and any deposits must be paid at the time of booking.
2.3.2 Failure to pay the deposit or any balances due will
result in the booking fee being forfeited and the hire contract
being cancelled.
2.3.3 For up-to-date scale of charges and price lists
please visit the Company’s website www.horsemovers.co.uk or telephone
01489 505625.
2.3.4 At no time does the ownership of the rental
vehicle pass to the Customer.
2.3.5 The client gives the Company permission to make
any charges for outstanding costs against the credit card used to secure the
Damage and Loss Deposit.
2.3.6 VAT is not included in any of our prices (unless
expressly describe as including VAT) and will be added at the prevailing
rate of 17.5%
2.4 Damage & Loss Deposit
2.4.1 Any damage, how ever caused, and to include
kicking, bucking, chewing, biting or pushing to the vehicle or equipment,
other than fare wear and tear will be charged at a rate that will allow the
damaged area or equipment to be returned to the condition prior to the
contract.
2.4.2 A £500 Damage & Loss Deposit is required at
the time of collection if the booking is made in advance or if the booking
is made within 14 days of the contract then the Damage & Loss deposit
will be required at the time of booking.
2.4.2.1 The Damage and Loss Deposit will increase to
£1000 if the horse/s that are to be transported are not
insured.
2.4.3 The Customer will indemnify the Company against all and any
damage however so caused to any of the following during the contract period
which for this purpose is from when the horsebox is collected to when it is
returned.
2.4.3.1 All equipment, fixtures and fitting including
partitions, kick panels, doors, ramps, electrical equipment, mechanical
equipment, soft furnishings, any accessories, utensils or any other
equipment.
2.4.4 Any damage caused by the Customer, Customer’s horse/s,
Customers representatives, family, friends or employees will be deducted in
full from the damage and loss deposit. Should the damage or repair or
cleaning cost be greater than the damage and loss deposit the Customer will
be charged the full amount which will be charged to the Customer’s credit
card.
2.4.5 Damage to the glass, windscreen, tyres and upholstery are
not covered by the insurance and therefore the Customer is liable for the
cost of repair or replacement of any of these items.
2.4.6 The Company reserves the right to take any monies owed by
the Customer from the Customer’s credit card without further notice or
authority being needed once the contract has been signed.
2.4.7 The Company shall have the right of general lien
against the Customer if any moneys or liabilities are not forthcoming at any
time from the time the contract is signed until all monies owed are
paid.
2.4.8 Below are some items that will be charged against the damage
deposit and there costs: This is not an exhaustive list
§ Repairs &
Replacements of damaged items at full cost
§ Loss of
Keys £160
+ all accossiated costs
§ Satellite Navigation
(If
supplied)
£350
§ CCTV £335
§ Vehicle Interior
cleaning £75
§ Replacement
Fuel
£1.30 per litre
2.4.9 Any loss or damage must be notified to the Company
immediately.
2.5 Deposit Refunds
2.5.1 Any deposits taken at the time of booking will be returned
to the Customer within 5 days of the completion of the contract subject to
no misuse, damage or any other reason that would require the Company to
deduct monies from the deposit. Any deposit remaining after deductions will
be returned to the Customer within 5 days of the completion of the necessary
work.
3. Safety & Abuse
3.1
Safety
3.1.1 At all times safety of the Customer, the
Customer’s representatives or family or staff working for the Customer and
the employees of the Company and that of the horse/s is paramount. It is
requested that any person involved in the loading, unloading or transporting
of the horse/s should at all times wear the correct footwear, gloves and
most importantly head protection.
3.2
Abuse
3.2.1 Horses Movers Ltd as the Company nor any of its
agents, employees or any one else associated with the Company condones the
use of violence to force a horse/s to load. If any such actions are proven
the contract will be terminated and the offender will be reported to the
relevant authorise.
4. Conditions of Rental
4.2 The
Customer
4.2.1 The Customer must have a valid credit card which
will be used to charge the Damage and Loss deposit against.
4.2.2 The Customer must be a UK resident
4.2.3 The Customer must hold a clean valid UK driving
licence. The driving licence must have the C1 categories.
4.2.3.1 The Customer must produce both the photo card
and the paper counterpart of the licence at the time of collection. These
will be photocopied at the time of collection.
4.2.4 The Customer must be over 25 years of age and
under 70 years of age.
4.2.5 The Customer must produce 2 independent forms of
identity which shows their current address. Acceptable documents must be
dated within the previous 3 months and may include utility bills, bank or
credit card statements.
4.2.6 The Customer must produce valid insurance
documents for the horse/s that will be transported in the rental vehicle. If
the horse/s are not insured then the Damage and Loss deposit will be
increased to £1000.
4.2.7 The Customer must not have any previous
convictions for alcohol or drug related traffic offences.
4.2.8 At no time shall the Customer use the
vehicle for anything other than carrying horses.
4.2.9 The Customer will not use the vehicle for hire or
reward or let any other person drive the vehicle unless they are a named
driver on the rental contract.
4.2.10 The Customer will return the vehicle with a full
tank of Diesel.
4.2.11 The Customer will be responsible for any fines
for road traffic offences including parking and speeding fines.
4.2.12 Under no circumstance can any vehicles hired from
Horse Movers Ltd be taken out of the UK. The vehicles are not insured for
travel abroad.
4.3 The
Company
4.3.1 will provide the Customer
with;
4.3.1.1 a legal rental agreement.
4.3.1.2 a copy of these Terms and Conditions.
4.3.2 a vehicle with a full tank of fuel.
4.3.3 Instruction manual & demo of the vehicles controls.
4.3.4 a vehicle condition report at the start of the rental period.
4.3.6 a vehicle condition report at the end of the rental period.
4.4 If circumstances or events beyond the Company’s
control cause delays or stop the Company supplying the vehicle the Company
cannot be held liable for any financial loss incurred by the Customer or any
other person.
4.4.1 Any deposits will be refunded in full if the
Company are unable to supply a vehicle due to circumstances or events beyond
their control.
4.5 The Company reserves the right to change the Terms and
Conditions of hire and its pricing structure at any time without written
notice. The Company further reserves the right to decline hiring vehicles to
individuals or Company’s at its own discretion.
5. Horse’s
5.1 Unless the horse/s to be transported is registered
with a breed society or other recognised equine authority which excludes the
need for a passport the Customer is required by law to transport the horse/s
with their passport.
5.2 The Customer is responsible for the safety, health and
welfare of the horse/s being transported and any passengers being carried.
5.3 All horses being transported must be named on the
contract and must have insurance which covers them whilst being
transported.
6. Vehicle and Possessions Theft
6.1 In the event of the vehicle being stolen or theft of
possessions the Customer MUST immediately notify the Police.
6.1.1 The Customer must obtain a Police Crime Reference
Number
6.2 In the event of the vehicle being stolen the Customer
must contact the Company and notify them of the circumstances and give the
Company the Crime Reference Number.
6.3 If horse/s where onboard at the time of the theft the
Customer should notify the owners of the horse, if they are not the owner, and
notify their insurance Company.
6.4 If the Customer left the vehicle unattended with the
engine running or with the keys in the vehicle or left the vehicle unlocked
then they will be responsible for the full replacement cost of the vehicle and
the value of any business lost by the Company.
6.5 It is recommended that the Customer has their own
insurance to cover for the loss or theft of their own equipment, personal
possessions, horses and any liabilities they may incur during the hire
contract. The Company does NOT offer any insurance or accept any liability for
any personal possession or horse/s being transported.
7. Insurance
7.1 All Vehicles are comprehensively insured, however an excess of
£800 is payable for any claim made against the insurance. This excess is the
responsibility of the Customer and will be paid by the Customer to the Company
immediately a claim is made if:
7.1.1 the damage if caused by the Customer’s horse/s or by
negligence of the Customer, Customers representatives or employees however
so caused.
7.2 Any items that are not included in the insurance which are
damaged however caused by the Customer, the Customer’s representatives, the
Customers family or friends, Customers employees or Customers horse/s or other
pets will be paid for in full by the Customer.
7.3 Any personal possessions or equipment carried on or within the
vehicle is the sole responsibility of the Customer. No claim for damage or
loss however caused will be made against the Company, agents or
representatives of the Company or any employees of the Company.
7.4 Customers are advised to arrange their own personal and horse
insurance in case of injury or loss of their horse/s or personal effects.
7.5 The Company’s vehicle insurance does not cover the
Customer for any loss or damage to personal possessions or loss, injury or
death to the horse/s being transported. The Company, its agents or employees
do not accept any responsibility or liability for the loss, damage, injury or
death how ever this may be caused for the Customer’s personal possessions or
horse/s.
7.6 Should the Customer make any false declaration/s relating to the
hiring of the vehicle or breach these Terms and Conditions during the hire
period or knowingly sign the contract when not legally entitled to drive the
vehicle which results in the insurance cover being cancelled then any damage
or loss however caused will be the sole responsibility of the Customer, along
with any costs or loss of business incurred by the Company caused by the
uninsured damage or loss.
7.8 Damage to the glass, windscreen, tyres and upholstery are not
covered by the insurance and therefore the Customer is liable for the cost of
repair or replacement of any of these items.
7.9 The client shall fully indemnify the Company, its agents,
directors, associates, or employees for any loss, damage, death or injury to
personal goods, possessions, third party claims, horses, other animals and
claims made outside or not covered by the Company insurance policy for the
vehicle whilst on hire.
8. Cancellation
8.1 Booking Deposit
8.1.1 Should the Customer decide to cancel the booking the
following cancellations charges will apply:
§ 28 days of hire date
100% of deposit returned less £35 admin fee
§ Between 27 days and 14
days of hire date 50% deposit returned
§ Less than 14 days from
hire date – Loss of deposit.
8.2 Customers are advised to obtain their own insurance to
safeguard against loss of deposit or cancellation.
9. Breakdown, Accident & Delays
9.1 Whilst every effort is taken to minimise the chance of
breakdown or accident during the contract period, all the Company’s vehicles
and trailers are covered by full rescue and recovery services, details can
be found in the vehicle information pack.
9.1.2 The Company cannot be held liable for any
delays, curtailment of journey, or any costs or losses incurred by the
Customer due to breakdown, accident or delays however they may be
caused.
9.2 The Company cannot be held responsible for stabling costs or
accommodation costs or for any other costs incurred by the Customer or any
other person due to a breakdown, accident or delay.
9.3 If an accident occurs during the hire period the Customer must
notify the police and the Company immediately.
9.4 The Customer must complete an accident notification form
(found in the vehicle information pack) and where possible take any
photographic/video evidence and return along with the accident notification
form as soon as possible after the accident.
9.5 Any essential equipment that is found to be faulty during the
hire period such as lights, indicators or locks, can be repaired by a garage
on route. The Customer should get a VAT receipt to be able to reclaim the
cost of the repair. If the value of the repair is over £35 then the Customer
must again authorisation from the Company before the repair.
9.6 Any non essential faults should be notified to the Company
when returning the vehicle.
9.7 If the Customer allows the vehicle to run out of Diesel then
any costs incurred in recovering or refuelling will be the responsibility of
the Customer. Any damage caused to the mechanical working of the vehicle due
to running out of fuel will also be the responsibility of the
Customer.
10. Care & Custody of the vehicle
10.1 The vehicle must be kept locked and secured when
unattended, The Customer is completely responsible for the safety and
security of the vehicle and all its contents at all time.
10.2 If the Customer uses the small living area at the rear of the
box then they must clean and tidy it before returning the vehicle.
10.3 Skip out the horse area prior to the return journey for the
safety of the horse. Clean out the stalled area prior to returning the
vehicle.
10.4 The vehicle is equipped with 1 fire extinguisher and a first
aid kit, misuse of this equipment will result in the loss of deposit.
10.4.1 The Company is unable to hire the vehicle with first aid
kits that have been unsealed and used therefore if the Customers needs to
use any items from the first aid kit they will then be able to take the
complete first aid kit at the end of the hire period and a charge of £15
(this is the actual price of the replacement kit) will be made against the
deposit.
10.5 In respect of vehicle maintenance, the Customer is solely
responsible for checking and maintaining:
10.5.1 the
fluid levels, including oil, water and screen wash.
10.5.2
upholstery is kept clean and free from stains.
10.5.3 all
lights and indicators.
10.5.4 the
vehicle must not become defective or altered in anyway.
10.5.5 any warning lights that come on must be notified to the
Company immediately. If warning lights are ignored any damage caused to
the vehicle will be solely the responsibility of the Customer and any
costs associated with the repairing the damage, any loss of business due
to loss of vehicle and recovery of the vehicle will be made against the
Customer.
10.6 The vehicle can carry a maximum of 2 horse/s, it is the
Customers sole responsibility to ensure that the cargo, including the
horse/s. tack, luggage, supplies, food stuff and passengers does not exceed
the maximum laden weight as indicated in the vehicle information
pack.
11. Pets
11.1 Pets are not allowed to travel in our vehicles unless by
prior arrangement.
11.2 No animals other than horse may be carried in our
horseboxes
12. Smoking
12.1 The Company operates a STRICT NO SMOKING policy
inside ALL our vehicles and trailers. ANY OFFENDER WILL FORFEIT
THEIR DEPOSIT IN FULL plus pay the cost of fumigation!
12.2 All vehicles are clearly
signed NO SMOKING this is for the safety of the horses and
passengers as the horsebox often carry highly inflammable materials such as
hay, straw, bedding etc.
13. Parking
13.1 The Customer may park their car at the Company’s depot during
the rental period but the Company has no liability, responsibility or risk
relating to the vehicle. The Customer accepts all responsibility for their
own vehicle.
14. Data Protection Act (S) 1998
14.1 The Company, its agents, directors or employees may hold and
process by computer or any other means the information supplied by the
Customer in relationship with the rental of the vehicle.
14.2 Any information given by the Customer to the Company will
only be used by the Company and will not be shared with any third party,
other than the credit card Company for purpose of transacting payments.
14.3 The Company may use the Customer’s information to inform the
Customer about offers, new services and other relevant details.
I have read and agree to abide by all the Terms and Conditions as stated
above.
Customers Full Name (Printed)
_________________________________________________
Customers Full Name (Signed)
_________________________________________________
Date:_______________________
